Clear rules for using Carbon.
These Terms of Service and Privacy Policy explain how Carbon can be used, what is not allowed, how user and workspace data is handled, and how to contact us.
Terms of Service
These Terms apply to all users of Carbon, including workspace owners, administrators, invited members, guests, organisations and visitors to Carbon websites and apps.
1. Who we are
Carbon is a work management and team collaboration product operated by Drishti Works / the Carbon team. References to “Carbon”, “we”, “us” or “our” mean the entity operating Carbon and providing the service. References to “you” mean the person or organisation using Carbon.
2. Eligibility and authority
- You must be legally capable of entering into these Terms and must not be prohibited from using Carbon under applicable law.
- If you create or administer a workspace for an organisation, you represent that you have authority to do so.
- You are responsible for ensuring invited users are authorised to access the relevant workspace, tasks, messages and data.
- Carbon is not intended for children. Do not create an account or submit personal data if you are under 18 unless your organisation and applicable law permit it with appropriate consent.
3. Accounts, workspaces and administrators
- You are responsible for keeping login credentials secure and for activity under your account.
- Workspace owners and administrators may control access, invite or remove users, configure workspace settings and view workspace activity as permitted by the product.
- If your account is created using a company email or added to an organisation workspace, the organisation may have administrative control over that workspace and related content.
- You must keep account information accurate and notify us if you suspect unauthorised access.
4. Your content and workspace data
You retain ownership of the content you submit to Carbon, such as workspace names, tasks, comments, messages, files, attachments, status updates and related information. You grant Carbon a limited licence to host, process, transmit, display, back up and use that content only as needed to provide, secure, maintain and improve the service.
You are responsible for ensuring that content uploaded or shared through Carbon is lawful, accurate, non-infringing and appropriate for the workspace.
5. Product availability and changes
Carbon may be released as early access, beta, trial, free or paid services. Features may be added, changed, limited, suspended or removed. Android and iOS apps may roll out separately from the web app. We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or permanent availability.
6. Fees and paid features
Carbon may currently offer free early access. In the future, some features, usage limits, storage, organisations, integrations or support levels may become paid. If paid plans are introduced, pricing, billing terms, taxes, renewals, cancellations and refunds will be provided before purchase.
7. Third-party services
Carbon may integrate with or link to third-party services such as authentication providers, analytics, cloud infrastructure, app stores, payment providers, email providers, file storage or productivity tools. Third-party services are governed by their own terms and privacy policies. Carbon is not responsible for third-party services that we do not control.
8. Suspension and termination
We may suspend, restrict or terminate access if we reasonably believe that you breached these Terms, created security risk, used Carbon unlawfully, infringed rights, harmed other users, failed to pay fees where applicable, or exposed Carbon to legal or operational risk. You may stop using Carbon at any time. Certain provisions will survive termination, including ownership, confidentiality, disclaimers, limitation of liability, indemnity and legal provisions.
9. Disclaimers
Carbon is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, secure, error-free, fit for every business need, or that data will never be lost. You are responsible for maintaining appropriate backups and internal controls for business-critical information.
10. Limitation of liability
To the fullest extent permitted by law, Carbon and its operators will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity or business interruption. Our total aggregate liability for claims relating to Carbon will not exceed the amount paid by you for Carbon in the three months before the claim, or INR 5,000 if you used Carbon for free, unless applicable law requires otherwise.
11. Indemnity
You agree to indemnify and hold Carbon, its operators, officers, employees and service providers harmless from claims, losses, liabilities, damages, costs and expenses arising from your content, your use of Carbon, your breach of these Terms, unlawful activity, infringement of rights, or misuse by users you invited or administered.
12. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict of law principles. Subject to applicable consumer protection laws, courts in Mumbai, Maharashtra, India will have exclusive jurisdiction over disputes arising from or relating to Carbon.
Acceptable Use Policy
Carbon is built for legitimate team collaboration. You must not use Carbon, or allow others to use Carbon, to do any of the following:
Do not use Carbon for fraud, scams, harassment, threats, defamation, exploitation, unlawful surveillance, illegal content or activity that violates applicable laws.
Do not upload malware, attempt unauthorised access, scrape, probe, overload, reverse engineer, bypass limits or interfere with Carbon systems or users.
Do not upload or share content that violates intellectual property, privacy, publicity, confidentiality or contractual rights.
Do not use Carbon to store highly sensitive regulated data unless Carbon has expressly agreed in writing, such as health records, payment card data, government secrets or biometric identifiers.
We may remove content, restrict workspaces or suspend accounts where necessary to protect users, Carbon, third parties or legal compliance.
Privacy Policy
This Privacy Policy explains how Carbon collects, uses, stores and shares personal data when you visit our website, create an account, join a workspace, use Carbon apps, contact support, or interact with Carbon ads and campaigns.
1. Controller and processor roles
For account registration, website analytics, marketing, support, billing and service administration, Carbon generally acts as the data controller or data fiduciary. For content placed inside a workspace by an organisation, such as tasks, comments, team messages and member information, the organisation or workspace owner may act as the controller, and Carbon may act as a processor or service provider handling data on their behalf.
2. Information we collect
| Category | Examples |
|---|---|
| Account information | Name, email address, phone number where provided, profile information, organisation or workspace details, login method and authentication identifiers. |
| Workspace content | Workspace names, members, roles, tasks, owners, statuses, due dates, comments, messages, updates, attachments and related metadata. |
| Usage and device data | Pages viewed, buttons clicked, app activity, IP address, device type, browser, operating system, referring URL, error logs, timestamps and approximate location derived from IP address. |
| Marketing and campaign data | UTM parameters, ad campaign identifiers, landing page visits, signup source, form submissions and communication preferences. |
| Support and communication | Emails, support requests, feedback, call notes, troubleshooting information and related correspondence. |
| Payment data | If paid features are introduced, billing details, plan information, invoice data and payment status. Payment card data may be handled by payment processors rather than stored by Carbon. |
3. How we use information
- To create accounts, authenticate users and operate workspaces.
- To provide tasks, updates, collaboration, notifications, app functionality and support.
- To secure Carbon, prevent abuse, investigate incidents and enforce terms.
- To analyse usage, improve product design, diagnose errors and understand campaign performance.
- To send product updates, service notices, administrative messages and support responses.
- To comply with legal obligations, respond to lawful requests and protect rights.
4. Legal bases and consent
Depending on where you are located, we may rely on contract necessity, consent, legitimate interests, legal obligations, performance of a public or legal duty, or other lawful bases recognised under applicable privacy laws. Where consent is required, you may withdraw it as permitted by law, but this may affect your ability to use certain features.
5. Cookies, analytics and advertising
Carbon websites may use cookies, local storage, pixels or similar technologies to keep sessions secure, remember preferences, measure traffic, understand ad performance and improve the product. Advertising platforms may receive limited event data such as page views, CTA clicks or signup events if configured. You can manage cookies through your browser and device settings.
6. How we share information
- With workspace administrators: workspace owners and admins may access member activity and content inside their workspace.
- With service providers: cloud hosting, analytics, communications, support, authentication, security, payments and infrastructure vendors may process data for Carbon.
- For legal and safety reasons: we may share information to comply with law, enforce terms, prevent fraud or protect users and systems.
- Business transfers: information may be transferred in connection with a merger, acquisition, restructuring, financing or sale of assets.
We do not sell workspace content. We do not allow advertisers to access private workspace content.
7. International transfers
Carbon may store and process information in India and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers, such as contractual commitments and operational controls.
Your privacy choices and rights
Depending on your location and applicable law, you may have rights to access, correct, delete, export or restrict the use of your personal data, object to certain processing, withdraw consent, opt out of certain marketing or advertising uses, and lodge a complaint with a privacy authority.
If you use Carbon through an organisation workspace, some requests may need to be handled by the workspace owner or organisation administrator. We may need to verify your identity before acting on requests.
Security, retention and deletion
Security
We use administrative, technical and organisational measures designed to protect Carbon and user data, including access controls, authentication controls, logging, backups and infrastructure safeguards. No system is completely secure, and you are responsible for using strong authentication, managing invites carefully and limiting sensitive information shared in workspaces.
Retention
We retain personal data and workspace content for as long as needed to provide Carbon, comply with legal obligations, resolve disputes, enforce agreements, maintain security, support backups and meet legitimate business needs. Backup copies may take additional time to expire.
Deletion
Workspace owners may delete or export content where product features allow. Account deletion requests can be sent to us. Some information may be retained where required by law, for audit, security, fraud prevention, dispute resolution or legitimate business recordkeeping.
Confidential and sensitive information
Do not upload passwords, secret keys, government IDs, payment card data, medical records, children’s data, biometric data, legally privileged material or other highly sensitive data unless the feature, plan and agreement expressly support it.
Contact, updates and legal notices
For privacy requests, account deletion, terms questions, security concerns or support, contact:
Email: itsupport@drishtigroup.com
We may update these Terms and Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If a change is material, we may provide additional notice through the product, email or website where appropriate.
These Terms and Privacy Policy are intended as a general product rollout document and should be reviewed by legal counsel before broad public launch or paid commercial use.